Service Technician

Moorhead, MN

D&M Industries is a 100% Employee Owned Company that provides high-quality doors, frames, hardware, millwork, and windows for commercial and residential building projects. We supply materials to hotels, motels, apartments, multi-family housing, assisted living facilities, student housing, government, and tenant improvement projects. D&M has helped open doors across the United States.

Position Overview

The Service Technician will provide field support to D&M product lines by performing service at customer job sites, often at the customers' homes.

Knowledge, Skills, and Abilities 
  • Excellent listing and empathy skills.
  • The ability to work independently with limited instruction.
  • The ability to work flexible hours.
  • Basic construction knowledge.
  • Door or window installation experience preferred, but not required.
  • A valid driver’s license.
  • Must obtain/maintain a DOT health card.
  • Both written and spoken English language are proficiency required.
  • Must have the ability to work well with others and show a positive attitude.
  • Communicate clearly and effectively.

Essential Job Functions

  • Service and repair doors, windows, and other related products.
  • Order components to fix faulty/worn-out parts.
  • Understand the customers problem and determine corrective action.
  • Review work orders before and after the service call to ensure that the work orders were completed and that the customer is satisfied.
  • Keep team members informed of customer interactions and action is taken.
  • Document all services or installations provided to customers.
  • Maintain a clean work area at the customer job sites, always cleaning up after yourself.
  • Maintain a clean work vehicle, keep track of tools and equipment.
  • Communicate with the Quality Inspector regarding issues seen in the field. 
  • Complete daily vehicle inspections and report any maintenance issues.

Benefits 

  • Health/Vision/Dental
  • 401K + Employee Stock Ownership Plan
  • Vacation/Sick Days
  • Short Term/Long Term Disability
  • Aflac Plans
  • 7 Paid Holidays

D&M Industries is an equal opportunity employer.