Service Technician

D&M Industries is a 100% Employee Owned Company that provides high-quality doors, frames, hardware, millwork, and windows for commercial and residential building projects. We supply materials to hotels, motels, apartments, multi-family housing, assisted living facilities, student housing, government, and tenant improvement projects. D&M has helped open doors across the United States.

Position Overview

The Service Technician will provide field support to D&M product lines by performing service at customer job sites, often at the customers' homes.

• Excellent listing and empathy skills.
• The ability to work independently with limited instruction.
• The ability to work flexible hours.
• Basic construction knowledge.
• Door or window installation experience preferred, but not required.
• A valid driver’s license.
• Must obtain/maintain a DOT health card.
• Both written and spoken English language are proficiency required.
• Must have the ability to work well with others and show a positive attitude.
• Communicate clearly and effectively.

Essential Job Functions

• Service and repair doors, windows, and other related products.
• Order components to fix faulty/worn-out parts.
• Understand the customers problem and determine corrective action.
• Review work orders before and after the service call to ensure that the work orders were completed and that the customer is satisfied.
• Keep team members informed of customer interactions and action is taken.
• Document all services or installations provided to customers.
• Maintain a clean work area at the customer job sites, always cleaning up after yourself.
• Maintain a clean work vehicle, keep track of tools and equipment.
• Communicate with the Quality Inspector regarding issues seen in the field. 
• Complete daily vehicle inspections and report any maintenance issues.

Benefits 

• Health/Vision/Dental
• 401K + Employee Stock Ownership Plan
• Vacation/Sick Days
• Short Term/Long Term Disability
• Aflac Plans
• 7 Paid Holidays

D&M Industries is an equal opportunity employer.