Service Technician

Moorhead, MN

D&M Industries is a 100% Employee Owned Company that provides high-quality doors, frames, hardware, millwork, and windows for commercial and residential building projects. We supply materials to hotels, motels, apartments, multi-family housing, assisted living facilities, student housing, government, and tenant improvement projects. D&M has helped open doors across the United States.

Position Overview

The Service Technician services, inspects, troubleshoots, and repairs D&M Products for customers.

Essential Job Functions

  • The Service Technician services, inspects, troubleshoots, and repairs D&M Products for customers.
  • Essential Job Function
  • High school diploma or GED required.
  • A valid driver's license. 
  • Must obtain health card before starting position.
  • Both written and spoken English language proficiency required.
  • Must have the ability to work well with others and show a positive attitude.
  • Communicate clearly and effectively.
  • Exerting more than 100 pounds of force occasionally and/or, 50 pounds frequently and/or up-to 20 pounds constantly to move objects by carrying, pushing, pulling, or lifting.

Knowledge, Skills, and Abilities 

  • Service, inspect, and repair doors, windows, and hardware. Order the needed components to fix faulty or worn-out parts.
  • Evaluate warranty issues.
  • Excellent listening skills to understand customer problems and identifying solutions.
  • Review work orders before and after service to ensure that work orders are complete and that customer is satisfied. Document service or installation provided to customers by completing work orders.  
  • Interact with customers professionally and courteously by providing excellent customer service, answering questions, and handling customer complaints.
  • The ability to work independently with limited instruction.
  • Maintain a clean work area at customer job sites, always cleaning up after yourself. 
  • Maintain a clean work vehicle, tools, and equipment.
  • Ability to work flexible hours to adapt to change availability.
  • Conform to all federal, state, and local traffic laws and regulations.
  • Complete daily vehicle maintenance checks and report any maintenance issues or concerns to the manager.

 Benefits

  • Health/Vision/Dental
  • 401(k) + Employee Stock Ownership Plan
  • Vacation/Sick Days
  • Short Term/Long Term Disability
  • Aflac Plans
  • 7 Paid Holidays

D&M Industries is an equal opportunity employer.